In this paper we evaluate the capabilities of LLM Agents in generating code for real-world problems. Specifically, we explore code synthesis for microservice-based applications, a widely used architectural pattern for building applications. We define a standard template for specifying these applications, and we propose a metric for scoring the difficulty of a specification. The higher the score, the more difficult it is to generate code for the specification. Our experimental results show that agents using strong LLMs (like GPT-3o-mini) do fairly well on medium difficulty specifications but do poorly on those of higher difficulty levels. This is due to more intricate business logic, a greater use of external services, database integration and inclusion of non-functional capabilities such as authentication. We analyzed the errors in LLM-synthesized code and report on the key challenges LLM Agents face in generating code for these specifications. Finally, we show that using a fine-grained approach to code generation improves the correctness of the generated code.

The growing ubiquity of conversational AI highlights the need for frameworks that capture not only users' instrumental goals but also the situated, adaptive, and social practices through which they achieve them. Existing taxonomies of conversational behavior either overgeneralize, remain domain-specific, or reduce interactions to narrow dialogue functions. To address this gap, we introduce the Taxonomy of User Needs and Actions (TUNA), an empirically grounded framework developed through iterative qualitative analysis of 1193 human-AI conversations, supplemented by theoretical review and validation across diverse contexts. TUNA organizes user actions into a three-level hierarchy encompassing behaviors associated with information seeking, synthesis, procedural guidance, content creation, social interaction, and meta-conversation. By centering user agency and appropriation practices, TUNA enables multi-scale evaluation, supports policy harmonization across products, and provides a backbone for layering domain-specific taxonomies. This work contributes a systematic vocabulary for describing AI use, advancing both scholarly understanding and practical design of safer, more responsive, and more accountable conversational systems.

Non-emergency municipal services such as city 311 systems have been widely implemented across cities in Canada and the United States to enhance residents' quality of life. These systems enable residents to report issues, e.g., noise complaints, missed garbage collection, and potholes, via phone calls, mobile applications, or webpages. However, residents are often given limited information about when their service requests will be addressed, which can reduce transparency, lower resident satisfaction, and increase the number of follow-up inquiries. Predicting the service time for municipal service requests is challenging due to several complex factors: dynamic spatial-temporal correlations, underlying interactions among heterogeneous service request types, and high variation in service duration even within the same request category. In this work, we propose MuST2-Learn: a Multi-view Spatial-Temporal-Type Learning framework designed to address the aforementioned challenges by jointly modeling spatial, temporal, and service type dimensions. In detail, it incorporates an inter-type encoder to capture relationships among heterogeneous service request types and an intra-type variation encoder to model service time variation within homogeneous types. In addition, a spatiotemporal encoder is integrated to capture spatial and temporal correlations in each request type. The proposed framework is evaluated with extensive experiments using two real-world datasets. The results show that MuST2-Learn reduces mean absolute error by at least 32.5%, which outperforms state-of-the-art methods.

In cloud services, virtual machine (VM) scheduling is a typical Online Dynamic Multidimensional Bin Packing (ODMBP) problem, characterized by large-scale complexity and fluctuating demands. Traditional optimization methods struggle to adapt to real-time changes, domain-expert-designed heuristic approaches suffer from rigid strategies, and existing learning-based methods often lack generalizability and interpretability. To address these limitations, this paper proposes a hierarchical language agent framework named MiCo, which provides a large language model (LLM)-driven heuristic design paradigm for solving ODMBP. Specifically, ODMBP is formulated as a Semi-Markov Decision Process with Options (SMDP-Option), enabling dynamic scheduling through a two-stage architecture, i.e., Option Miner and Option Composer. Option Miner utilizes LLMs to discover diverse and useful non-context-aware strategies by interacting with constructed environments. Option Composer employs LLMs to discover a composing strategy that integrates the non-context-aware strategies with the contextual ones. Extensive experiments on real-world enterprise datasets demonstrate that MiCo achieves a 96.9\% competitive ratio in large-scale scenarios involving more than 10,000 virtual machines. It maintains high performance even under nonstationary request flows and diverse configurations, thus validating its effectiveness in complex and large-scale cloud environments.

Modern applications are increasingly built as vast, intricate, distributed systems. These systems comprise various software modules, often developed by different teams using different programming languages and deployed across hundreds to thousands of machines, sometimes spanning multiple data centers. Given the ir scale and complexity, these applications are often designed to tolerate failures and performance issues through inbuilt failure recovery techniques (e.g., hardware or software redundancy) or extern al methods (e.g., health check - based restarts). Computer systems experience frequent failures despite every effort: performance degradations and violations of reliability and K ey Performance Indicators (K PI s) are inevitable. These failures, depending on their nature, can lead to catastrophic incidents impacting critical systems and customers. Swift and accurate root cause identification is thus essential to avert significant incidents impacting both service quality and end users. In this complex landscape, observability platforms that provide deep insights into system behavior and help identify performance bottlenecks are not just helpful -- they are essential for maintaining reliability, ensuring optimal performance, and quickly resolving issues in production. The ability to reason a bout these systems in real - time is critical to ensuring the scalability and stability of modern services. To aid in these investigations, observability platforms that collect various telemetry data t o inform about application behavior and its underlying infrastructure are getting popular .

Despite the recent advancement of Large Langauge Models (LLMs), they struggle with complex queries often involving multiple conditions, common in real-world scenarios. We propose Thinking with Tables, a technique that assists LLMs to leverage tables for intermediate thinking aligning with human cognitive behavior. By introducing a pre-instruction that triggers an LLM to organize information in tables, our approach achieves a 40.29\% average relative performance increase, higher robustness, and show generalizability to different requests, conditions, or scenarios. We additionally show the influence of data structuredness for the model by comparing results from four distinct structuring levels that we introduce.

The rapid evolution and widespread adoption of generative large language models (LLMs) have made them a pivotal workload in various applications. Today, LLM inference clusters receive a large number of queries with strict Service Level Objectives (SLOs). To achieve the desired performance, these models execute on power-hungry GPUs causing the inference clusters to consume large amount of energy and, consequently, result in excessive carbon emissions. Fortunately, we find that there is a great opportunity to exploit the heterogeneity in inference compute properties and fluctuations in inference workloads, to significantly improve energy-efficiency. However, such a diverse and dynamic environment creates a large search-space where different system configurations (e.g., number of instances, model parallelism, and GPU frequency) translate into different energy-performance trade-offs. To address these challenges, we propose DynamoLLM, the first energy-management framework for LLM inference environments. DynamoLLM automatically and dynamically reconfigures the inference cluster to optimize for energy and cost of LLM serving under the service's performance SLOs. We show that at a service-level, DynamoLLM conserves 53% energy and 38% operational carbon emissions, and reduces 61% cost to the customer, while meeting the latency SLOs.

While the biases of language models in production are extensively documented, the biases of their guardrails have been neglected. This paper studies how contextual information about the user influences the likelihood of an LLM to refuse to execute a request. By generating user biographies that offer ideological and demographic information, we find a number of biases in guardrail sensitivity on GPT-3.5. Younger, female, and Asian-American personas are more likely to trigger a refusal guardrail when requesting censored or illegal information. Guardrails are also sycophantic, refusing to comply with requests for a political position the user is likely to disagree with. We find that certain identity groups and seemingly innocuous information, e.g., sports fandom, can elicit changes in guardrail sensitivity similar to direct statements of political ideology. For each demographic category and even for American football team fandom, we find that ChatGPT appears to infer a likely political ideology and modify guardrail behavior accordingly.